At our hotel we care for your safety and comfort, so we have reinforced the cleaning and hygiene procedures in the following areas:
PROTOCOLS IN OUR FACILITIES
- All facilities are disinfected daily
- Protective screens in customer service areas
- Room keys will be disinfected before handing them over
- Online check-in
- Rugs have been removed from all rooms
- Towels and bed linen are washed at high temperature
- TV remote control and telephone are sterilised daily in all rooms
- Open or foot-operated waste bins lined with a bag
- You will find certified hand sanitiser dispensers throughout our establishments
- Vent filters are cleaned regularly
- The lifts can only be used by one person at a time or at most by 2 people who share the same room
PROTOCOLS FOR GUESTS
- Wearing masks is compulsory
- They will find hand sanitiser in the common areas
- Insofar as possible, payments should be done by credit card
- POS systems will be disinfected regularly
PROTOCOLS FOR OUR EMPLOYEES
- All members of staff know the new health and safety measures
- Our staff will wear masks at all times
- The staff will have their temperature taken daily
- Staff uniforms are washed and disinfected daily
- Co-workers must stay at least 1.5 metres apart
- Daily control of the state of health of all employees
- Reception staff will disinfect the counter every time they finish attending a client
CATERING PROTOCOLS
- We will leave an empty table between diners to guarantee the safety distance
- We will use non-reusable tablecloths, cutlery and napkins
- Orders will be served following all safety measures
- The hotel will offer take-away meals
- The number of people will be controlled to avoid overcrowding
- Menus will be removed from dining area